Frequently Asked Questions
How do I make an order on your website?
Once you are ready to “Check Out” your items in your shopping cart, you may make payment via our secure online ordering system. Do take note that a valid email address is required in order to place an order on our website. Once payment has been made and order is processed, an order confirmation will be sent to the email address you provided.
What if I face a problem during ordering? Are you available for chat?
Our Customer Service Chat is open for any questions you may have for the 5 regular working days of the week. You may chat with us anytime Monday through Friday between 8.30am GMT+8 and 5.30pm GMT+8. Outside of those hours, you can also email us via firstname.lastname@example.org and we will get back to you within 1-3 business days.
How do I make a payment?
Payments can be made via our secure online ordering system using MasterCard or Visa. We also accept PayPal, Direct Bank Transfers, International Money Orders, and Wired Fund Transfers. For International Money Orders and Wired Fund Transfer payments, please email us via email@example.com . Please note that we may require additional information from you before we can process your order.
**Note: If there are any billing issues with your order, you will be notified via e-mail or contact method provided. If we do not receive a response within a 48-hour timeframe, the order will be cancelled.
What shipping options do you offer?
At the moment we are only providing delivery options as below:
Domestic• PosLaju (Standard Delivery)
• Express Mail Service (EMS)
How do I know if my order has been shipped?
Once your order has been shipped, a shipping confirmation email will be sent to the email address you provided together with the tracking number for your reference.
Why did I not receive a confirmation email?
Please check back if you had entered your email address incorrectly during checkout. Otherwise please check the ‘Spam’ folder in your email. It may have been filtered out by your Internet Service Provider. All confirmation emails are sent out from our email firstname.lastname@example.org.
How long will it take to receive my order?
This will depend on location for delivery. For most of Malaysia, domestic delivery is usually 3-7 business days.
For International deliveries, it takes around 10-14 days.
Note: Delivery times is subject to customs clearance at destination countries. Please check with the local customs of your country for more information.
How do I keep track of my order?
Once your order has been shipped, a shipping confirmation email will be sent to the email address you provided together with the tracking number for your reference. The email will include a link to the website of the shipping company to check on the status of your order.
Do I have to pay any taxes or import duties?
There are no taxes imposed for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Please check with your local post/customs office for more information.
What if I received an incorrect item?
In the rare event that an item(s) off your order has been missed, please contact us via email@example.com and we will immediately arrange to ship out the item or issue you a refund. Please check your orders immediately upon receipt and notify us of any missing or defective items within 24 hours from receipt of package.
What do I do if I received a defective item?
Here at Hobi-Sports, we want you to be fully satisfied with all that we have to offer. Products would be considered defective if they contain manufacturing defects. All products should be shipped back to Hobi-Sports where our Quality Control Department will examine it and determine if the products are defective. If they are deemed defective, we will immediately ship you a replacement or refund.
Returns should be mailed to:
Hobi-Sports Sdn Bhd
150 & 150A, 1st Floor,
Beach Street, 10300
Georgetown, Penang, Malaysia.
You may check out our Returns & Refunds policy page for further questions.