Shipping Policy

This Shipment Policy (herein after referred to as the “Policy”) describes how the products are shipped, when you make any purchases or place orders on our site, (hereinafter referred to as the “Website” or “Site”).

This Policy shall be read in conjunction with our  Terms & ConditionsCookie PolicyPrivacy Policy statement and Return & Refund Policy.

    We use the services of third-party delivery service providers shipping the orders placed by the customers. We presently deliver worldwide. For all orders priced above RM 800, there is a free shipping.

o   Orders subject to acceptance and availability: All orders are subject to acceptance and availability. Unfortunately, we cannot guarantee that an item listed as “in stock” will actually ship right away, as inventory can change significantly from day-to-day. In rare cases, a product may be in stock when a customer places the order, and sold out by the time we attempt to process the order.

o   Shipment Time: All delivery orders successfully received by us from the users, are usually dispatched within a period between 2 to 3 working days, provided such products are available in stock with us.

o   Shipping Cost: Shipping cost is to be borne by the user, unless stated otherwise by us in writing. For all orders priced above RM 800, there is a free shipping.

o   Delivery Time: The delivery of orders will depend on the user’s location and the selected shipping method. The estimated delivery date to your destination address of an item will be communicated to you after your successful payment. However, the delivery time is subject to change based on shortage of an item, bad weather, transit time of your carrier, destination address, or covid related restrictions etc.

o   Not for Commercial Purpose: The products sold on the website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

o   Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

    As soon as your order is shipped, you will receive an email notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at with your name and order number, and we will investigate the matter for you.
    Whenever you place an order with us for any product, it is our third-party delivery service providers (hereinafter referred to as our “Delivery Partner”) who ships and delivers the products to your doorsteps in the most convenient and hassle-free manner. For this purpose, we also share certain personally identifiable information (PII) of yours with our Delivery Partner in order to fulfil your order. Please refer to our Privacy Policy statement for more details on the subject.
    The items purchased through the Site are shipped by Delivery Partner, therefore, as a result, risk of loss and title for such items shall pass to you, upon our delivery to the Delivery Partner. In no case, shall we be responsible for any lost shipments. All shipments are insured, and the buyer assumes all responsibilities of the claims made with the shipping carrier.
    We or our Delivery Partners reserve the right to change the shipment fee for any jurisdiction without prior notification.

Last updated on 30 June 2022.